CUSTOMER SERVICE THAT DOESN’T SUCK

(And Doesn’t Make You Yell “Human! HUMAN!” Into the Phone)

At Magnets.com.au, we don’t believe in robots pretending to be people or customer support teams located in a different hemisphere.
When you contact us, you’ll speak to real humans. In Australia. Who actually know what they’re talking about.

TIME IS MONEY. WE GET IT.

We know you’re busy — you don’t have time to chase quotes, interpret vague replies, or explain what a fridge magnet is for the third time.

That’s why we’ve built a fast, responsive and ultra-helpful customer service team that’s here to:

- Answer your questions (quickly)

- Help you choose the right product, shape, size or style

- Give you honest advice on what works (and what doesn’t)

- Keep your order moving from start to fridge — with zero stress and zero confusion

GOT A PROBLEM? WE’LL FIX IT. FAST.

Mistakes happen (rarely, but hey, we’re human too).
The difference is, we actually fix them — fast, fairly and without blaming you, your cat, or the alignment of the planets.

We’re solution-focused and not in the business of palm-offs, excuses or passive-aggressive emails.

EXPERTS, NOT SCRIPT-READERS

Our support team isn’t reading from a call centre script.
They’re fully trained, multi-skilled fridge magnet pros who know the product inside out — from print specs to postal quirks.

They’re not just here to “log your ticket.” They’re here to help you nail your order and look like a legend.

WE MOVE FAST. LIKE, REALLY FAST.

Most inquiries get answered in minutes. Not hours. Not days.
We don’t believe in letting emails rot in the inbox or leaving voicemails for future archaeologists to discover.

WE HANDLE IT ALL

From quote to concept to delivery tracking — we’ve got you.
Our team will:

- Help you choose the right magnet

- Organise the artwork

- Make any changes you need

- Keep you updated

- Handle delivery like pros

So you can get back to doing what you do best (which is hopefully more exciting than chasing magnet proofs).

Got a question? Need help with your order?
You’re in the right place.

Magnets.com.au — Customer service that sticks. (And doesn’t suck.)